Data protection

General information

Thank you for visiting our website and for your interest in our services. Eura Mobil GmbH takes the protection of your personal data very seriously and we would like you to feel comfortable when visiting our website. The protection of your privacy in the processing of personal data is a major concern for us, and something that we take into account in all business processes. Our website may contain links to third-party websites, which are not covered by this data protection declaration. We have no influence on the observance of data protection regulations by third parties. Therefore, if you use a link to another website, you should take note of the data protection policy provided there. We check linked pages at irregular intervals. Should these pages contain inadmissible content, we hereby disclaim responsibility from it and assume no liability whatsoever.

We only process your data if you have given us your explicit consent according to Art. 6 Para. 1 lit. a GDPR or if the relevant legislation permits us to process them, or if we are legally obliged to do so. The following data protection information covers the currently valid legal framework according to the Federal Data Protection Act (Bundesdatenschutzgesetz, BDSG) as well as the requirements of the EU General Data Protection Regulation (GDPR), valid throughout the European Union. At this point, we would like to inform you which data we collect, for which purposes we collect the data and what we do with the collected data. Because this is important, please take the time to read this data protection declaration carefully. Under no circumstances will we pass on your data to third parties outside the group of companies unless you have given us your express consent in accordance with Art. 6 Para. 1 lit. a GDPR or the relevant legislation permits or obliges data to be passed on to perform a contract in accordance with Art. 6 Para. 1 lit. b GDPR.

Controller

We would be happy to provide you with detailed information on how your data is handled at Eura Mobil GmbH.

Eura Mobil GmbH, Kreuznacher Strasse 78, 55576 Sprendlingen, Germany is the controller responsible for the collection, processing and use of your personal data within the meaning of the GDPR and the BDSG.

If you wish to object to the collection, processing or use of your data by Eura Mobil GmbH in whole or in part pursuant to these data protection provisions, you can raise your objection by e-mail, fax or letter using the following contact details:

Eura Mobil GmbH
Kreuznacher Strasse 78
55576 Sprendlingen
Germany
datenschutzbeauftragter@euramobil.de

Furthermore, you can of course also obtain information about the data stored by us at any time free of charge. If you have any comments or questions on the subject of data protection, you can contact us at any time by e-mail at datenschutzbeauftragter@euramobil.de. Please do not hesitate to contact us at any time. The Data Protection Officer can be reached by post at Eura Mobil GmbH, Der Datenschutzbeauftragte, Kreuznacher Strasse 78, 55576 Sprendlingen, Germany, or by e-mail at datenschutzbeauftragter@euramobil.de

Right to be informed pursuant to Art. 13 GDPR

Use of our website

When you visit our website, by default our web servers store the first 2 bytes of your IP address, which was automatically assigned to you in advance by your Internet provider. The website from which you have visited us and the web pages you visit on our website, as well as the date and duration of your visit, will be stored. For reasons of technical security, in particular to prevent attempts to attack our web server, we store this data for a short period of time. It is not possible for us to draw conclusions about individuals based on this data. After seven days at the latest, the data is made anonymous at domain level by shortening the IP address, so that it is no longer possible to establish a reference to the individual user. This processing takes place on the basis of a legitimate interest pursuant to Art. 6 Para. 1 lit.f GDPR.

Our website is hosted by Host Europe GmbH, Hansestrasse 111, 51149 Köln, Germany. This company stores the following data of the Access/FTP logs for the purpose of securing their own infrastructure:

  • IP address
  • Date
  • Time
  • Pages viewed
  • Logs
  • Status code
  • Referrer
  • User agent

Personal data are processed on the basis of a legitimate interest within the meaning of Art. 6 Para. 1 lit. f GDPR. Error logs that log incorrect page views are erased after seven days. Access logs of the web servers, which log which page views took place and on which dates, are only stored in an anonymised way. To do this, the last three digits are removed.

Establishing contact

If you contact us by e-mail, personal data will also be processed and stored. By sending us an e-mail to establish contact, you declare your consent to the processing of your transmitted data (e-mail address and name, among other data) for the purpose of answering your query and for the establishment of contact by Eura Mobil GmbH pursuant to Art. 6 Para. 1 lit. b GDPR. This data will not be passed on to third parties and will be erased immediately after contact has been established, unless this results in further uses. We would like to point out that the transfer of data over the Internet (e.g. when communicating by e-mail) may not be 100% secure. Complete protection of data from interception by third parties is therefore not possible.

If you contact us via the contact form, personal data will also be processed and stored. By submitting your request to establish contact, you declare your consent to the processing of your transmitted data (e-mail address and name, among other data) for the purpose of answering your request and for establishment of contact by Eura Mobil GmbH pursuant to Art. 6 Para. 1 lit. b GDPR. This data will not be passed on to third parties and will be erased immediately after contact has been established, unless this results in further uses.

Catalogue order

If you order a current catalogue or price list via our website, the personal data you provide will be processed and stored. By sending your order, you declare your consent to the processing of your transmitted data (name and address data) for the purpose of catalogue delivery by Eura Mobil GmbH pursuant to Art. 6 Para.1 lit. b GDPR. The data provided will be forwarded to our dispatching service provider for order fulfilment. The data will not be passed on to third parties for purposes other than those mentioned above. Upon completion of the catalogue dispatch, the personal data will be erased, unless this results in further uses.

Newsletter registration

If you subscribe to our newsletter, we will only process your e-mail address for our own advertising purposes and only if you have given your express consent to us for this within the meaning of Art. 6 Para. 1 lit. a GDPR. If you provide us with your e-mail address, we will first send you a confirmation link. Please click this link to subscribe to our newsletter. You will receive information at regular intervals about new products, special promotions or events for advertising purposes. You can withdraw your consent at any time free of charge. Here you either click “Unsubscribe newsletter here” at the end of every e-mail, or send us a short message.

Eura Mobil Card

As a customer, you can apply for a Eura Mobil Card, which we will create for you if you give your express consent to us to do so within the meaning of Art. 6 Para. 1 lit. a GDPR. For this purpose, we process the data you have entered to check and create your Eura Mobil Card. With your Eura Mobil Card, you enjoy the following advantages:

  • 10% discount for selected cooperation partners, e.g. camping sites
  • Discounts on Eura Mobil client events
  • Exclusive events for card holders
  • Free delivery of the Eura Mobil customer magazine
  • E-mail newsletter
  • Key loss service

You may withdraw your consent at any time free of charge, unless the relevant legislation permits data processing for the performance of a contract pursuant to Art. 6 Para. 1 lit. b GDPR, among other things, or unless there is a legal obligation to retain this data.

Application processes

By sending us your application documents, you provide Eura Mobil GmbH with your personal data for the purpose of job search via a specific application in accordance with Art. 6 Para. 1 lit. b GDPR. Your data will be processed on our systems. During the application process, we process the following personal data, including surname, first name, home address, e-mail address, telephone numbers, cover letter, letter of motivation, curriculum vitae, certificates, references and information given in the interview. This data will only be stored, evaluated, processed or forwarded internally as part of your application. They are only accessible to employees of the HR department and the decision-makers of the respective specialist departments. Under no circumstances will your data be passed on to companies or persons outside Forster Reisemobile or used for other purposes. The data can be processed for statistical purposes (e.g. reporting). It is not possible to draw any conclusions about individuals from this. We store your data in our applicant management system until the end of the application process, but not longer than 6 months. Any further storage of your data will only take place if you have given your express consent for this to us within the meaning of Art. 6 Para. 1 lit. a GDPR. In this case, personal data (surname, first name, home address, e-mail address, telephone numbers, cover letter, motivation letter, curriculum vitae, certificates, references, job interview details) will be processed for a period of two years. This is done to enable future contact for professional purposes and to be taken into account when the company awards a job. Should you give us your consent for this, you can withdraw it at any time free of charge. Your data will be completely erased after the expiry of one of the periods stated above.

If you take up employment with our group of companies, your personal data, or an extract thereof, will be added to your personal file.

Protection of minors

It is not in our interest to collect personal data from children under the age of 16. We do not knowingly or intentionally collect information about children. The processing of personal data of children is only permitted with the consent of the parents or legal guardians. If you are of the opinion that we have collected data about your child, as a parent or legal guardian you can inform us of this at datenschutzbeauftragter@euramobil.de. The data will then be completely erased.

Participation in raffles

By participating in our raffles, you declare your consent pursuant to Art. 6 Para. 1 lit. a GDPR that the data you provide will be processed by us. The data will be processed exclusively for the purpose of conducting the raffle (e.g. determining the winners and sending the prize notification by post) and erased after the end of the raffle, unless other processing of the data is legally permissible.

Security

Eura Mobil GmbH uses technical and organisational security measures to protect the data we have under our control against manipulation, loss, destruction and against access by unauthorised persons. Our security measures are continuously improved in line with technological developments.

Secure data transfer

Your personal data will be transferred securely by us through encryption. This applies to our entire website. We use the SSL (Secure Socket Layer) coding system.

Cookies

Eura Mobil GmbH uses cookies to track visitor preferences and to optimise the design of its websites accordingly. The usage shall be made based on Art. 6 Para. 1 Sentence 1 lit. f. GDPR. Cookies are small files that are stored on your hard drive. This makes navigation easier and provides a high degree of user-friendliness of a website. Cookies also help us to identify particularly popular areas of our website. This enables us to tailor the content of our web pages more specifically to your needs and thus improve our services for you. Cookies can be used to determine whether your computer has already communicated with our pages. Only the cookie on your computer is identified. Personal data such as that mentioned above can then be stored in cookies, e.g. to facilitate protected online access so that you do not have to re-enter your user ID and password.

Of course, you can also view our website without cookies. Most browsers automatically accept cookies. You can prevent cookies from being saved on your hard drive by selecting *Do not accept cookies* in your browser settings. For detailed information, please refer to your browser manufacturer’s guidelines. You can delete cookies already set on your computer at any time. If you do not accept cookies, however, this may lead to functional limitations of our offers.

Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). The usage shall be made based on Art. 6 Para. 1 Sentence 1 lit. f. GDPR. Google Analytics uses so-called “cookies”. These are text files placed on your computer to support the website analyse how users use the site. Information generated by the cookie about your use of the website is usually transferred to a Google server in the US and stored there. This includes:

  • Browser type/version
  • Operating system used
  • Referrer URL (the previously visited web page)
  • Host name of the accessing computer (IP address)
  • Time of the server request

The IP address communicated by your browser as part of Google Analytics is not merged with other data by Google. We have also added the code “anonymizeIP” to Google Analytics on this website. This safeguards the masking of your IP address so that all data is collected anonymously. The full IP address is only communicated in full to a Google server in the US in exceptional cases and truncated there.

Google will use this information on behalf of the operator of this website to evaluate your use of the website in order to put together reports on website activities and in order to provide other services related to website use and Internet use. You can prevent the installation of cookies by adjusting the corresponding settings in your browser software; we should point out, however, that in doing so you may be unable to use all full functions of this website to their full extent.

You can also prevent any data generated by the cookies or data relating to your use of this website (including your IP address) from being transferred to Google or being processed by Google by downloading and installing the browser plug-in available via the following link: http://tools.google.com/dlpage/gaoptout?hl=de. As an alternative to the browser add-on, especially for browsers on mobile devices, you can also prevent Google Analytics from capturing your data by clicking this link: Disable Google Analytics. An opt-out cookie is stored, which prevents the future collection of your data when you visit this website. The opt-out cookie is only valid in this browser and only for our website and is stored on your device. If you delete the cookies in this browser, you must set the opt-out cookie again. You can find information on integrating the opt-out cookie under https://developers.google.com/analytics/devguides/collection/gajs/?hl=de#disable.

We continue to use Google Analytics to evaluate data from double-click cookies and AdWords for statistical purposes. If you do not want this, you can disable it via the Ad Preferences Manager (https://adssettings.google.com/authenticated?hl=de).

Further information on data protection in connection with Google Analytics can be found here:  https://support.google.com/analytics/answer/6004245?hl=de.

Use of Google Maps

This website uses Google Maps to display interactive maps and to create journey descriptions. Google Maps is a map service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, California 94043, USA. The usage shall be made based on Art. 6 Para. 1 Sentence 1 lit. f. GDPR. By using Google Maps, information about the use of this website, including your IP address and the (start) address entered as part of the route planner function, may be transmitted to Google in the US. If you access a web page of our website in which Google Maps is embedded, your browser establishes a direct connection with Google’s servers. The map content is transmitted by Google directly to your browser and integrated into the website by it. We therefore have no influence on the extent of the data collected in this way by Google. To the best of our knowledge, these are at least the following data:

  • The date and time of the visit to the website in question
  • Internet address or URL of the website accessed
  • IP address
  • (Start) address entered during route planning

We have no influence on the further processing and use of the data by Google and can therefore assume no responsibility for this.

If you do not want Google to collect, process or use data about you via our website, you can disable JavaScript in your browser settings. In this case, however, you cannot use the map display.

The purpose and scope of the data collection and the further processing and use of the data by Google as well as your rights in this regard and setting options to protect your privacy can be found in Google’s Data Protection Terms of Services.

By using our website, you declare consent to the processing of personal data collected by the Google Maps route planner in the manner and for the purposes set out above.

Social media

Use of social media buttons

For reasons of data protection, we do not integrate social plugins directly into our website. Therefore, when you visit our pages, no data is transmitted to social media services such as Facebook or YouTube. Profiling by third parties is therefore not possible. The links provided are small image files with forwarding to the websites of the respective social networks. You will leave our website and be redirected to our company page at the respective social network.

Use of YouTube plugins

Our website contains at least one plugin from YouTube, belonging to Google Inc., located in San Bruno/California, USA. When integrating our videos, we use the data protection-friendly no-cookies variant to integrate our videos.

As soon as you click a YouTube video on our website to view it, a connection will be established to YouTube servers, as this site has a YouTube plug-in. In doing so, the YouTube server is informed which specific page of our website you have visited. If you are logged into your YouTube account as well, you will allow YouTube to directly assign your surfing behaviour to your personal profile. You can cancel this possibility of assignment if you log out of your account before clicking on the video. For more information about YouTube’s collection and use of your data, please refer to YouTube’s privacy policy.

Rights of data subjects

You are entitled to the following rights if the respective legal requirements are met:

If you have expressly given us consent to process your data, you are entitled to withdraw this permission at any time. In the event of withdrawal, the legality of the data processing based on your consent remains unaffected until your withdrawal. The data will be stored until you withdraw your consent. The same applies to the withdrawal of declarations of consent that you gave us before the GDPR came into force on 25 May 2018.

Pursuant to Art. 15 GDPR, you have the right to obtain information about the personal data stored by us. Pursuant to Art. 16 GDPR, you also have the right to rectify inaccurate data or complete data already stored with us. Furthermore, you have the right to erasure pursuant to Art. 17 GDPR of your personal data stored with us insofar as there are no legal storage obligations and, if applicable, a right to restriction of the processing of your personal data pursuant to Art. 18 GDPR. You also have the right to data portability pursuant to Art. 20 GDPR, i.e. to have the personal data stored about you published in a structured format, and the right to lodge a complaint with a supervisory authority.

If we process your personal data on the basis of legitimate interests pursuant to Art. 6 Para. 1 Sentence 1 lit. f EU GDPR, you have the right to object to the processing of your personal data at any time pursuant to Art. 21 GDPR if there are reasons for doing so which result from your particular situation.

To assert one of the rights stated above, you can contact us or our Data Protection Officer. Our Data Protection Officer is also available to respond to your questions, suggestions, or complaints.

As of 23/05/2018

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