Frequently asked questions FAQs EURA MOBIL
Information on delivery dates
Eura Mobil confirms every order with the dealer, specifying the anticipated delivery date. For questions regarding delivery status and for a specific delivery date, please contact your dealer directly.
Pick-up at the factory
We do not offer factory pick-ups.
Please note that our factory tours can’t take place until further notice due to internal re-organizations. Also our caravan parking space can not be used until further notice.
We do not sell direct from the factory. You can find your nearest Eura Mobil dealer under Dealers.
Due to restructurings the space previously used for the outdoor exhibition area will be needed for our production. Therefore, the vehicle exhibition will be closed from 1 October 2018. We ask for your understanding.
Rental ex works
We do not offer any rental service from the factory. If you want to rent a Eura Mobil, please contact your authorized dealer or the German motorhome rental DRM.
The ex works optional possible special equipements can be found in the current special equipment list under downloads (technical data). Please order directly from your authorized dealer any desired changes to the equipment of your new vehicle. As your contract partner, he is the direct and competent contact person for your wishes and also informs you about possible deadlines for order changes.
For orders in other countries, please note the relevant country-specific features that may differ from the scope of equipment in Germany. Attention: The product range, standard equipments and special equipments shown on this webpage are only valid for Germany. Please ask your local dealer for the product range and equipments in your country.
COC papers / homologation / permitted weights
In the event of changes to the technical design or registration papers of your Eura Mobil vehicle, please contact your dealer directly, who will receive all of the information and documentation required from us.
For questions / orders for spare parts your Eura Mobil service partner is the right partner for you. Based on the chassis number, he can process your request quickly and reliably with our electronic spare parts catalog. Spare parts deliveries are sent daily from our central spare parts warehouse to dealers and service partners.
Enquiries regarding workshop appointments at the Sprendlingen plant
For enquiries regarding workshop appointments, please use our contact form. Please always quote your chassis number and a number we can call you back on.
Repair instructions / assembly instructions
Please be aware that we are unable to provide you with any repair or assembly instructions for work on our vehicles. Please contact your Eura Mobil dealer, who has all of the documentation required and will be able to explain and carry out the work required on your vehicle on site.
Customised vehicle features / vehicle conversions
Eura Mobil motorhomes are manufactured in series production. Personal preferences can be accommodated as part of our extensive special features programme. Any special requests that go beyond this should be discussed with your Eura Mobil dealer. He will be happy to assist you in his own workshop, or can recommend a specialist company to take care of any conversions or special customisations.
Warranty / warranty terms
Eura Mobil offers a total of 10 years' leak guarantee on the Eura Mobil motorhomes and a 3 years' guarantee for the furniture for all models newer than season 2017. For all older models, Eura Mobil offers a total leak guarantee on the Eura Mobil motorhomes of 6 years for the construction and a furniture warranty of three years. The condition for the maintenance of any warranty claim is the annual leak test at the authorized Eura Mobil Service Partner. Please assert your guarantee and warranty claims directly with your Eura Mobil service partner. An inspection by the authorized specialist company is a prerequisite for any guarantee by Eura Mobil.
The curb weight of your Eura Mobil vehicle can be found on the first page of your motorhome's service booklet. Please note before buying a motorhome, that the weight of the special equipment will reduce the payload. The information on the additional weight can be found in the equipment list / technical data.
Your Eura Mobil dealer will be pleased to inform you about Eura Mobil used vehicles. He may also advise you of a vehicle from his / her rental portfolio if your desired vehicle is not available as a used vehicle.
The nearest Eura Mobil dealer in your area can be found at the following link. There you will find a sorted search function.
Eura Mobil Club
If you would like to meet with like-minded Eura Mobil owners or other motorhome enthusiasts in your spare time, we recommend that you contact the Eura Mobil Club, which organizes many trips and joint ventures all over the year.